At Shreya Home Decor, we strive to ensure that every customer is satisfied with their purchase. However, we understand that there may be instances where a product needs to be returned. Below is our return policy to guide you through the process:

Eligibility for Return:

Products that are physically damaged, defective, have missing parts, or are different from their description in the product details page are eligible for return.

Initiating a Return:

If you receive a product that meets the criteria for return as mentioned above, please follow these steps to initiate the return process:

1. Contact Us:

   • Email us at Shreyacnc@gmail.com or call our customer support hotline at +91 9909948478 within 24 hours of receiving the product.
   • Provide your order number, details of the product, and the reason for return.

2. Inspection and Approval:

   • Our team will review your request and may ask for additional information or evidence such as photographs to assess the condition of the product.
   • Once the return request is approved, we will provide you with instructions on how to return the product.

Return Conditions:

• The product must be unused, in its original packaging, with all tags and accessories intact.
• Return shipping charges may apply unless the product is being returned due to a mistake on our part (e.g., wrong item shipped, defective product).
• We reserve the right to reject a return request if the product does not meet the eligibility criteria or if the return request is made beyond the specified timeframe.

Refund or Replacement:

• Upon receiving the returned product and verifying its condition, we will process either a refund or a replacement based on your preference and product availability.
• Refunds will be issued to the original payment method used during the purchase.
• In case of a replacement, we will ship the new product to you at no additional cost.

Exceptions:

Please note that certain products may not be eligible for return if they are customized or made-to-order. Such exceptions will be clearly mentioned on the product page.

Contact Us:

If you have any questions or concerns regarding our return policy or the return process, please feel free to reach out to us at Shreyacnc@gmail.com or call our customer support hotline at +91 9909948478  We are here to assist you and ensure your shopping experience with Shreya Home Decor is enjoyable and hassle-free.